Waterdrop X Series Dual Flow Reverse Osmosis System, X12-PRO

Within the extended warranty period and with proper installation, use, and maintenance per the user manual, Waterdrop provides warranty coverage for defects in design, materials, or workmanship, excluding cosmetic defects.
This service applies only to products purchased from Waterdrop U.S. official website.

Product usage must meet the following conditions:
- Inlet water pressure: 14.5-87 psi
- Inlet water temperature: 41°F-100°F
- pH value: 6.5-8.5
- Turbidity: < 1.0 NTU
- Water source: municipal tap water (Well water requires pre-filtration.)
- Water TDS: < 750 ppm
- Water hardness: < 7 grains per gallon
Note: Product specifications and usage recommendations are for reference only. Water quality may vary seasonally, and Waterdrop is not responsible for issues caused by such fluctuations or usage beyond stated limits.

This extended warranty service does not cover:
1. Damage from incorrect installation, use, or maintenance.
2. Removed, altered, or unreadable serial numbers or labels of product.
3. Physical damage due to mishandling or accidents (such as impact, dropping, etc.).
4. Damage caused by accidents, misuse, abuse, fire, flood, electrical problems, or force majeure events.
5. Failures from abnormal voltage or water pressure.
6. Damage caused by over-high or over-low environmental temperatures, such as high-temperature damage or freezing.
7. Damage from unauthorized repair, disassembly, or modification.
8. Damage due to failure of filter replacement or product maintenance as the user manual requires.
9. Filters are consumables and not covered by this extended warranty service. Clogging and end-of-life from normal use are not covered by this service.
10. Products not bought via authorized Waterdrop channels.
11. Damage from using non-municipal water sources, such as well water and river water.
12. Damage caused by improper storage, installation, maintenance, operation, use, or modification, including but not limited to non-compliance with the requirements stipulated in the user manual and this service agreement.
13. Misusing the product for unreasonable, unintended purposes or those beyond the capabilities of product's reverse osmosis system.
14. Use of replacement parts, filters, or other accessories not sold or manufactured by Waterdrop on this product.
15. Damage caused by non-manufacturing defects during the period of use by a non-original purchaser.
16. Continued use of known defective products.
17. Other problems not caused by product design, material, or workmanship defects.

User Obligations
Please follow the user manual to keep the product in good condition and kindly make sure:
1. Cooperate with Waterdrop's customer service and provide information or evidence for product malfunction assessment as needed.
2. Package the product properly before sending it to the designated Waterdrop repair site to avoid further damage during transit.
3. Report any service defects or problems to Waterdrop within 30 days of discovery to avoid affecting your warranty rights.

Termination of Extended Warranty Service
This agreement terminates if:
1. The extended warranty expires.
2. If you're found to have intentionally damaged the machine before buying the service, it will end automatically, and no fees will be refunded.
3. During the service period, if Waterdrop replaces the machine of the same model or at the same price for the user, this service will terminate after the replacement.
4. If the machine tied to the extended warranty service participates in a trade-in or recycling program, the agreement will terminate.
Waterdrop reserves the right to pursue legal liability against users fabricating accidents or malfunctions for improper benefits.

Return and Transfer of Extended Warranty Service
1. If the product is returned within 30 days of purchase and free repair service has not been used, the extended warranty may be refunded.
2. This extended warranty service is non-transferable once purchased.