Help Center - Waterdrop

Frequently Asked Questions

What do you need help with?

Ordering

My coupon code isn't working, what is going wrong?

Do I need to pay taxes?

Why was my order partially shipped?

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Shipping

How can I track my order?

How do I change my delivery address?

What about the carriers?

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Payment

When payment page displays an error, what should I do?

Can I use Coupon Code?

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Return & Refund

How to cancel my order before or after the item is shipped?

How long can I receive the refund?

How to return the item that I received?

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Coorperation

How to join our affiliate program?

How to become Waterdrop dropshipper?

How to become our distributor?

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Product & Other

What is the difference between different RO systems?

What kind of products are included in Waterdrop Countertop series?

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Want to learn more?

Video Tutorials

Step-by-step walkthroughs for Installing products

Product Manuals

Find manuals for products you are interested in

Blog

Read our blog to learn more knowledge of water filter

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Email

service@waterdropfilter.com