If you need additional information, please contact our Support team.
Model number and quantity of the product(s) you want to order
Your shipping and billing addresses
Phone number – in case we need to contact you quickly in regards to your order
Email address – for order confirmation and invoice
Payment method – please provide a credit card number, PayPal, Afterpay or Klarna account to complete your order
Please note that we do not take orders over the phone or email, the order can only be placed online through our official stores.
(1) The coupon expired.
(2) May have been used already or has a use limit.
(3) Is entered incorrectly.
(4) Not applicable for any products in your shopping cart - Coupons can be applied for specific categories, products or even just for a special promotion page.
(5) Is not from an official source.
If you have a coupon that is not working and none of the reasons above match your situation, feel free to contact our Support team via dedicated channels. Please note we may require some extra information and/or time to sort out your situation.
In case of lost package, please contact our Support team, so we can determine the next steps. Please note we may require some extra information and/or time to sort out your situation.
We have different warehouses, sometimes products cannot be sent together, and will be shipped from the corresponding warehouse separately.
The items are overweight and need to be shipped in different packages.
The item is out of production or stock for a long while, in that case we may ship the available parts to you first.
Lastly, the items are prepacked, so if you ordered several items or a combo, it'll be shipped in different packages.
Usually in this case, we will send email to you.
Please refer to our Shipping Policy for further information
Usually this process takes 24 hours. Also if you contact us during that time but the package is already shipped, you can return it for a full refund.
Please read our Cancellation Policy for further information.
If you didn't receive it within the estimated time (please see our Shipping estimated dates for that information), please contact our Support team for assistance.
Please check our Shipping Policy for the estimates.
Please email to firstname.lastname@example.org, you will get the refund after our service team receives your request. (This may take up 1-3 days, thanks for your patience and understanding.)
(2) How to cancel my order when the item has been shipped?
If you contact our service team within 24 hours and the item is shipped, we could offer you a free return label and you will get the refund after we receive the item back.
If you want to cancel the order after it has been generated for more than 24 hours and shipped, you need to bear the extra return fee.
Note: We don't accept requests to specify a certain carrier to deliver the package.
If you encounter any issue, please check our Section "Ordering: My coupon code doesn't work, what's happening?" for further troubleshooting.
If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment AFTER we have received the package from you.
If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment AFTER we have received the package from you.
We will help you replace it.
The package needs to come back with the original receipt of the purchase.
The product has to be in the packaging we sent in the first place.
The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.
The return address:
Ecolife Technologies, Inc.
17910 Ajax Circle
City of Industry, CA 91748
Please refer to our Return Policy for further information of the process.
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G3P800 RO System
G3P600 RO System
K6 RO System
G2P600 RO System
D6 RO System
K19-H Countertop RO System
K19-S Countertop RO System
N1 Countertop RO System
|Installation||≤30 min||≤30 min||≤30 min||≤30 min||≤30 min||No Installation||No Installation||No Installation|
|Flow Rate||800 GPD||600 GPD||600 GPD||600 GPD||600 GPD||75 GPD||75 GPD||75 GPD|
|Pure to Drain Rate||3:1||2:1||2:1||2:1||2:1||3:1||3:1||3:1|
|Filter Lifespan||CF-6 Mths
|KJF-12 Mths||CF-12 Mths
|D6RF-12 Mths||K19RF-12 Mths||K19RF-12 Mths||N1-CF-6 Mths
|NSF 58 & 372||√||√||×||×||×||×||×||×|
|Dispensing Option||Ambient Water||Ambient Water||Ambient Water
Instant Hot Water
|Ambient Water||Ambient Water||Ambient Water
Instant Hot Water
|Ambient Water||Ambient Water|
(1)TDS, chlorine, taste and odor, chloramine, scale, turbidity.
(2)Carcinogens: chromium (hexavalent), chromium (trivalent), cadmium and cadmium compounds, ferric oxide.
(3)Heavy metals: lead, mercury, barium, copper, radium 226/228, aluminum.
(4)Micro organic contaminants: cysts.
(5)Inorganic pollutants: arsenic and inorganic arsenic compounds, fluoride.
(6)Organic pollutants: asbestos, benzene, formaldehyde, trichloromethane, chlordane, PFOA & PFOS, etc.
This video explains how to install Waterdrop RO system.
Waterdrop Filter Faucet
Waterdrop Replacement Pitcher water filter for Brita, Zerowater, PUR.
Waterdrop Replacement Faucet water filter for Brita, PUR, Culligan.
WD-PT-04 Water Filter Pitcher
WD-PT-05 Pitcher Filter for Home
WD-PT-07 Water Pitcher with Filter
MB-PT-08B Zero TDS water filter pitcher
WD-WFD-22L Water Filter Dispenser
|Capacity||10 Cups||5 Cups||10 Cups||10 Cups||20 Cups|
|Filtration Performance||7-stage Filtration||7-stage Filtration||7-stage Filtration||0-TDS filtration||7-stage Filtration|
|Design||Natural Wooden Handle||Ergonomic Handle||Ergonomic Handle||Ergonomic Handle||Push-and-pull design|
|Capacity||WD-PF-01A Plus||WD-PF-01A Plus||WD-PF-01A Plus||ZR-017||WD-PF-01A Plus|
|Color||White, Blue, Clear||White, Pink, Green, Blue, Yellow||Classic Blue, White, Blue||Skyblue||Black, Turquoise|
Step 2. Please soak it in cold tap water for 10 minutes to remove bubbles before use to activate the filter and ensure the best filtration performance.
Step 3. Please hand wash the pitcher, dispenser, lid and reservoir with a mid detergent. Don’t put it in the dishwasher. Do not use abrasive cleaners rinse thoroughly with water.
Step 4. Install filter into reservoir. Press firmly to ensure a tight seal.
Step 5. Fill the reservoir with cold tap water. Discard the first two times filtered water.
Step 6. Press the button for 3 seconds until the blue light flashes to activate the indicator.Note: Repeat this step after each new filter replacement.
If you've been using the pitcher for around a year, it can be that the indicator battery is worn out and needs to be replaced.
If after these options, the light still doesn't turn on, please contact us to help you replace it.
If the reason for the leakage appears to be due to the faulty product or damage, please contact our Support, so that we can address the issue accordingly. We offer a 30-days guarantee in case the product gets damaged.
WD-UB comes with a lead-free brushed stainless steel faucet. You can install the new faucet into the original faucet hole, or drill a 1” hole for it. The dedicated faucet and your original faucet will separate the filtered water from unfiltered one, which meets different daily water needs. The connection is 1/4" only.
WD-UC filters can be the replacements for most refrigerators. It’s time to replace your overpriced refrigerator filters so that you can enjoy better filtration performance, a longer service life, and a lower maintenance cost.
Along with the certifications, a better filtration performance is provided, the best being the Plus version.
Step2. You can read the detail of the product user manual
*Kindly note, PC view only.