Service policy

* Shipping charges for your order will be calculated and displayed at checkout.
* Delivery time is based on the shipping date, not the order date. Please note that actual shipping dates may be delayed due to factors such as invalid shipping addresses, weekends, or holidays.

We need 24 to 48 hours to prepare your order. Most packages will be shipped within 24 hours, excluding weekends and holidays.

Once your order has shipped, you'll receive an email with tracking information. You can also find tracking details on your "Order Details" page.

The package will be shipped from one of our US warehouses closest to your location.
* If you have any questions, feel free to contact our customer service via LiveChat or email us at service@waterdropfilter.com. We will respond as soon as possible!

We deliver to most U.S. states. Some products can be shipped to Alaska and Hawaii for an additional shipping fee. However, We currently do not deliver to American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

Unfortunately, we do not support international shipping at this time.

We partner with four carriers—UPS, USPS, FedEx, and Amazon Logistics US—to ensure timely delivery.
Note: We cannot accommodate specific carrier requests.

Shipping delays may occur due to weather, natural disasters, carrier issues, or high-risk orders. If your order is delayed, please contact us at service@waterdropfilter.com, and we will check the situation with the transportation company promptly. Thank you for your understanding and support.

Sales tax will be collected as required by U.S. law for deliveries to the following states: AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI, TN. Rates are determined by local governments, and all collected taxes will be promptly reported to the IRS.

This website is operated by Waterdrop. Throughout the site, the terms "we", "us" and "our" refer to Waterdrop. Waterdrop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

You can review the most current version of the terms of service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In no case shall Waterdrop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at service@waterdropfilter.com.

The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that Waterdrop does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

4 interest-free payments & Enjoy now, pay later

Split the cost of your purchase into 4 payments, paid every 2 weeks beginning at the time your order is confirmed (usually the shipping date). No interest or added fees when you pay on time!

Start enjoying what you’ve ordered. Make payments after trying the product. No interest and only pay for what you keep!

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

You could also pay with Amazon Pay, Shop Pay, Apple Pay, Meta Pay and Google Pay, you may choose anyone you like

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from waterdropfilter.com (the "site").

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, shipping address, email address, and phone number.

We use the information that we collect generally to fulfill orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Communications with our website are all encrypted using Secure Sockets Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information between you and our website is secure.

Technologies: cookies, tracking pixels, and other similar technologies are used by Waterdrop and our Third-Party Service Providers, such as Facebook and Google. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the website, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies only on an aggregated basis.

Advertising: We partner with our Third-Party Service Providers to display advertising to manage our advertising on other sites. Our Third-Party Service Provider may use technologies such as cookies to gather information about your activities on this site in order to provide you with advertising based on your browsing activities and interests. We will obtain your prior explicit consent and involve a clear affirmative action before providing this advertising service to you. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by contacting us at

service@waterdropfilter.com

.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

-We do not collect personal information from users as our primary purpose.

-We do not rent or sell this information to any third party.

-We will not use your personal information or images for advertising purposes without your consent.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at

service@waterdropfilter.com

or by mail using the details provided below:
Waterdrop Office:
1951 S Lynx Pl, Ontario, CA 91761, United States

Within the extended warranty period and with proper installation, use, and maintenance per the user manual, Waterdrop provides warranty coverage for defects in design, materials, or workmanship, excluding cosmetic defects.
This service applies only to products purchased from Waterdrop U.S. official website.

Product usage must meet the following conditions:
- Inlet water pressure: 14.5-87 psi
- Inlet water temperature: 41°F-100°F
- pH value: 6.5-8.5
- Turbidity: < 1.0 NTU
- Water source: municipal tap water (Well water requires pre-filtration.)
- Water TDS: < 750 ppm
- Water hardness: < 7 grains per gallon
Note: Product specifications and usage recommendations are for reference only. Water quality may vary seasonally, and Waterdrop is not responsible for issues caused by such fluctuations or usage beyond stated limits.

This extended warranty service does not cover:
1. Damage from incorrect installation, use, or maintenance.
2. Removed, altered, or unreadable serial numbers or labels of product.
3. Physical damage due to mishandling or accidents (such as impact, dropping, etc.).
4. Damage caused by accidents, misuse, abuse, fire, flood, electrical problems, or force majeure events.
5. Failures from abnormal voltage or water pressure.
6. Damage caused by over-high or over-low environmental temperatures, such as high-temperature damage or freezing.
7. Damage from unauthorized repair, disassembly, or modification.
8. Damage due to failure of filter replacement or product maintenance as the user manual requires.
9. Filters are consumables and not covered by this extended warranty service. Clogging and end-of-life from normal use are not covered by this service.
10. Products not bought via authorized Waterdrop channels.
11. Damage from using non-municipal water sources, such as well water and river water.
12. Damage caused by improper storage, installation, maintenance, operation, use, or modification, including but not limited to non-compliance with the requirements stipulated in the user manual and this service agreement.
13. Misusing the product for unreasonable, unintended purposes or those beyond the capabilities of product's reverse osmosis system.
14. Use of replacement parts, filters, or other accessories not sold or manufactured by Waterdrop on this product.
15. Damage caused by non-manufacturing defects during the period of use by a non-original purchaser.
16. Continued use of known defective products.
17. Other problems not caused by product design, material, or workmanship defects.

User Obligations
Please follow the user manual to keep the product in good condition and kindly make sure:
1. Cooperate with Waterdrop's customer service and provide information or evidence for product malfunction assessment as needed.
2. Package the product properly before sending it to the designated Waterdrop repair site to avoid further damage during transit.
3. Report any service defects or problems to Waterdrop within 30 days of discovery to avoid affecting your warranty rights.

Termination of Extended Warranty Service
This agreement terminates if:
1. The extended warranty expires.
2. If you're found to have intentionally damaged the machine before buying the service, it will end automatically, and no fees will be refunded.
3. During the service period, if Waterdrop replaces the machine of the same model or at the same price for the user, this service will terminate after the replacement.
4. If the machine tied to the extended warranty service participates in a trade-in or recycling program, the agreement will terminate.
Waterdrop reserves the right to pursue legal liability against users fabricating accidents or malfunctions for improper benefits.

Return and Transfer of Extended Warranty Service
1. If the product is returned within 30 days of purchase and free repair service has not been used, the extended warranty may be refunded.
2. This extended warranty service is non-transferable once purchased.