Q: Why is water running slowly?
A: The filter cartridge may be clogged. Please check the indicator to see if it is time to change the filter cartridge. If yes, replace the filter cartridge immediately. If not, remove the filter and shake it to move the granules inside. This will improve the speed of water flow.
Q: Why does the water taste bad?
A: The product is unclean or the filter cartridge is not installed properly. It could also be time to change the filter cartridge. Clean the pitcher and install the cartridge correctly or replace the filter cartridge.
Q: My filter indicator is not working, I cannot see the color of the indicator!
A: The battery might be dead. If this occurs within the one-year warranty period, we can replace it for free. If the one-year warranty has expired, please repurchase.
Q: Why is the TDS value not lower after filtration?
A: TDS stands for "total dissolved solids". It is composed of inorganic salts and a small amount of organic matter. The TDS value cannot be lowered because the filter can remove harmful substances while retaining beneficial calcium and magnesium, which is the main component of inorganic salts. Also, the TDS value does not directly indicate water quality.