Trade In Your Old RO Save Up to $150

A: Most Waterdrop and other brand reverse osmosis (RO) systems are eligible for trade-in. Check our list of eligible models for specific details.

A: Simply fill out the online questionnaire, including submitting photos or a video of your current system, and we'll provide you with a quote for its trade-in value.

A: The trade-in process is easy and hassle-free. Fill out the online form with the required information and media to get an estimate. Our team will evaluate your submission and then send you a final quote along with further instructions on how to proceed.

A: Once your trade-in is confirmed, you can choose to keep your old device for use elsewhere or dispose of it responsibly.

A: After you fill out the online assessment form, you will receive an email notification within 5-7 business days confirming the details of your trade-in request and providing further instructions.

A: To receive your trade-in value, you must purchase an eligible new Waterdrop X Series or M6 Series Reverse Osmosis System through the official Waterdrop website. Once your order is confirmed, your trade-in value will be issued as a refund to your original payment method within 1–2 weeks of delivery.

A: No, the trade-in value is only available for purchases made directly through the official Waterdrop website. Purchases made through other platforms, such as Amazon, are not eligible for the trade-in refund.

A: There is no need to ship back your old product as part of this trade-in process.

A: After we evaluate your submission and confirm the details, your trade-in value will be issued within 1–2 weeks following the delivery of your new eligible Waterdrop X Series or M6 Series Reverse Osmosis System.

A: No, you can only trade in one device at a time. The trade-in value of one device can only be applied toward the purchase of one eligible new X Series or M6 Series RO System. Multiple trade-in values cannot be combined toward a single purchase.

A: Your trade-in value can only be applied toward the purchase of an eligible new Waterdrop X Series or M6 Series Reverse Osmosis System.

A: Your trade-in value must be used within 6 months of issuance.

A: We accept devices in various conditions. Your trade-in value will be adjusted based on the condition of your device.

A: Yes, you can cancel your trade-in request at any time within one month of submission. Please contact our customer service team to request a cancellation.

A: To cancel your trade-in request, please contact our customer service team and provide your details. service@waterdropfilter.com

A: We will notify you via email about the status of your trade-in. If you have any questions, please contact our customer service team. service@waterdropfilter.com

A: Currently, our trade-in program is only available for devices within the United States.

1.1. The Waterdrop Trade-In Program is open to legal residents of the United States who are at least 18 years old.

1.2. Only specific Waterdrop RO systems and other brand RO systems are eligible for trade-in. Please refer to the list of eligible models on our website.

2.1. Trade-in values are determined based on the condition and model of the device you are trading in. The final trade-in value will be confirmed after we receive and evaluate your submission.

2.2. Trade-in values are subject to change and are only valid for a specified period as indicated in your trade-in offer. Any changes in trade-in values will be sent to you via email.

2.3. The trade-in value can only be applied towards the purchase of a new Waterdrop X12 or X16 Reverse Osmosis System and cannot be redeemed for cash.

2.4. The trade-in value can only be issued as a refund after you have successfully purchased a new Waterdrop X12 or X16 Reverse Osmosis System through the official Waterdrop website. Purchases made through other platforms are not eligible for trade-in refunds.

3.1. To participate, complete the online questionnaire and submit photos or a video of your current device to receive an estimated trade-in value.

3.2. Upon accepting the estimated value, you will receive further instructions via email.

3.3. After evaluating your submission, our team will provide you with the next steps via email.

3.4. The final trade-in value will be issued within 1-2 weeks after you have purchased a new X12 or X16 Reverse Osmosis System. Notification will be sent to you via email.

4.1. As returning the old device is no longer required, no shipping is necessary for trade-in.

5.1. The trade-in value will be refunded to your original payment method after you purchase a new X12 or X16 Reverse Osmosis System using the trade-in value.

5.2. Refunds will only be processed after we have verified and confirmed the details of your trade-in request.

6.1. You may cancel your trade-in request at any time within one month of submission. Please contact our customer service team at service@waterdropfilter.com to request a cancellation.

7.1. Devices must be described accurately during the trade-in questionnaire.

7.2. If the condition of the device does not match the description provided, the trade-in value may be adjusted accordingly.

8.1. By participating in the trade-in program, you certify that you are the legal owner of the device.

9.1. Any personal data collected during the trade-in process will be used in accordance with Waterdrop's Privacy Policy and Terms of service. By submitting your email, you agree to receive updates and marketing materials from Waterdrop.

9.2. By submitting photos or videos for trade-in evaluation, you grant Waterdrop the right to use these materials for processing your trade-in and for marketing purposes.

10.1. Waterdrop is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the trade-in program.

10.2. Waterdrop's liability in connection with the trade-in program is limited to the trade-in value of the device.

11.1. Waterdrop reserves the right to modify or discontinue the Trade-In Program at any time. Any changes to the program will be communicated to you via email.

11.2. Any changes to the terms and conditions will be posted on the Waterdrop website and will be effective immediately upon posting.

12.1. Waterdrop reserves the right of final interpretation of these terms and conditions.

13.1. For any questions or concerns regarding the Trade-In Program, please contact our customer service team at service@waterdropfilter.com.