Service policy

* Shipping charges for your order will be calculated and displayed at checkout.
* The Delivery Time is calculated based on the shipping date, not the order date. The actual shipping date can be delayed due to invalid shipping address, weekends/holidays, etc.

We need 24h to 48h to prepare your order, most of the packages will be shipped out within 24 hours except weekends and holidays.

Once your order is shipped, you will receive an email from us containing the tracking information. Tracking information is also available in your "Order Details" page.

The package will be shipped from one of our US warehouses closest to your location.
* If you have any questions, you can contact our customer via LiveChat or email to service@waterdropfilter.com, we will reply to you as soon as possible!

The products can be delivered to the most of states in United States except Alaska, Hawaii, American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands.

We are sorry that the international shipping service is not supported for the time being.

We work with 4 carriers to make sure your order will arrive on time: UPS, USPS, FedEx and Amazon Logistics US.
Note: We don't accept requests to specify a certain carrier to deliver the package.

Shipping might experience delay due to covid-19. If your order is delayed, please contact us via email service@waterdropfilter.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

The sales tax will be collected in accordance with U.S. tax laws. Customers whose delivery address within the following states will be charged a certain tax at checkout, and the tax rate is determined by the local government. (AZ, CA, CO, FL, GA, IL, IN, KY, MA, MD, MI, MN, NC, NJ, NV, NY, OH, PA, TX, UT, VA, WA, WI) All taxes collected will be reported and filed to the IRS on time.

Thanks for shopping at Waterdrop. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

If you wish to cancel an order, please contact our customer service team

If you contact us within 24 hours of purchase:
We can cancel the order for you at no additional cost. The cancellation may take up to 3 days, thank you for your patience and understanding.
If the package is already shipped, we will issue a prepaid label and return your payment after we have received the package from you.

If you contact us after 24 hours of purchase:
You need to bear the return fee if the package is already shipped (depends on our system, not the order status).
The product has to be damage-free, packed in the packaging we sent to you, and with the original receipt of the purchase.
We will return your payment after we have received the package from you.

There are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you do not have to worry unnecessarily about your order.

We accept return reasons including defective, no longer needed, change mind, not as described, etc.

If you want to return the item without any quality issue, you need to bear the return fee yourself and pay 20% of the original order as a restocking fee. We will cover the return postage for return requests regarding quality issue.

Once you received a damaged / incorrect item and you want to file a claim, please email 

service@waterdropfilter.com

 together with your order information and the picture of the damaged / incorrect product. We are eager to help.

If you would like to return a product, please follow the next guidelines:

Step 1 : contact the customer service team before return a product, we will reply you with return tips within 24 hours.
How to contact :
Email: service@waterdropfilter.com
Toll-free Tel: (888)-352-3558

Step 2 : prepare package after you get confirmation from customer service team, please be noted the following requirements:
• The order number needs to be included in the package. You can print out the order detail page or leave a note in the package.
• The package needs to come back with the original receipt of the purchase.
• The product has to be in the packaging we sent in the first place.
• The product has to be damage-free (not applicable for defective products), damage on the product will void the refund.

Step 3 : Please contact our customer service and send your return tracking number. We will track the package, and refund your money within 5 working days after we receive and check the package .

You have 30 days to request a partial refund if Waterdrop lowers the price of an item you purchased from Waterdrop.com. For price-change refund, please contact us on service@waterdropfilter.com.

Note: This Waterdrop price-change refund policy only applies to items shipped and sold by waterdropfilter.com. If you're buying from a different vendor, you'll just be directed to contact that seller if the price dropped.

We offer a 30-day return guarantee. Warranty will begin from the date the product is received. If a product grows defective during the warranty period due to a quality issue rather than your own breakage or misuse, we can accept a return, provide free repair service, or issue a new replacement.

Ecolife Technologies, Inc.
1951 S Lynx Pl,
Ontario, CA 91761
United States
Tel: 888-352-3558

After receiving your request or your packages, it may take up 1-7 business days to refund your money. (Unfortunately, due to current situations and the COVID-19, your refund may require an additional 3-5 days to process. Thank you for your patience and understanding.)

This website is operated by Waterdrop. Throughout the site, the terms "we", "us" and "our" refer to Waterdrop. Waterdrop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

You can review the most current version of the terms of service at any time on this page. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete or current. Any reliance on the material on this site is at your own risk.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In no case shall Waterdrop, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at service@waterdropfilter.com.

The available credit card options are listed above. The credit card companies listed above are the most commonly used credit cards on this website. Do not worry if your credit card company is not listed, we encourage you to go ahead and make the purchase.

Please note that Waterdrop does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

Shop now. Pay later. Always interest-free.

Get your favorite now and pay for it over 4 equal payment installments. Your purchase will be split into 4 payments, payable every 2 weeks

4 interest-free payments & Enjoy now, pay later

Split the cost of your purchase into 4 payments, paid every 2 weeks beginning at the time your order is confirmed (usually the shipping date). No interest or added fees when you pay on time!

Start enjoying what you’ve ordered. Make payments after trying the product. No interest and only pay for what you keep!

You could also pay with Shop Pay, Apple Pay, Meta Pay and Google Pay, you may choose anyone you like

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from waterdropfilter.com (the "site").

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, shipping address, email address, and phone number. 

We use the information that we collect generally to fulfill orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information relating to our products or services.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above."

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Communications with our website are all encrypted using Secure Sockets Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information between you and our website is secure.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

-We do not collect personal information from users as our primary purpose.

-We do not rent or sell this information to any third party.

-We will not use your personal information or images for advertising purposes without your consent.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at

service@waterdropfilter.com

or by mail using the details provided below:
Waterdrop Office:
1951 S Lynx Pl, Ontario, CA 91761, United States

1. Everyone can spin the Prize Wheel ONCE after successfully subscribed to us.

2. If you win a WD-G3-W or a WD-D6-B from the game, please share the current screenshot and our website link: waterdropfilter.com on Facebook or Instagram and @Waterdrop meantime. Then you can ask our customer service for the prize.
(Restricted to the new subscribers)

3. Limitations on discount code usage
(1) The code can be used within 30 days.
It will expire after 30 days and cannot be used anymore.
(2) Each code can only be used ONCE.
(3) Only ONE discount code can be used on each order.
(4) Certain code can only be used if the order subtotal has reached certain amount:
- 5% OFF: No limitation
- 10% OFF: No limitation
- 15% OFF: No limitation
- 20% OFF: Subtotal≥$300 (20% OFF $300)
- $400 OFF: Subtotal≥$1000 ($400 OFF $1000)
- WD-U8-FC: Spend only $9 to get it. Limited to one unit. Valid for the Waterdrop product (WD-U8-FC) in this link only:
WD-U8-FC
- WD-TK: Spend only $49 to get it. Limited to one unit. Valid for the Waterdrop product (WD-TK) in this link only:
WD-TK
- WD-G2-B: Spend only $99 to get it. Limited to one unit. Valid for the Waterdrop product (WD-G2-B) in this link only:
WD-G2-B
- WD-D4-W: Spend only $99 to get it. Limited to one unit. Valid for the Waterdrop product (WD-D4-W) in this link only:
WD-D4-W
- WD-FSBU-1: Limited to one unit. Gift with purchase.
You need to add it to your shopping cart with other products. And you should use the code you won from the Prize Wheel. You can’t redeem it without any purchase.
Valid for the Waterdrop product (WD-FSBU-1) in this link only:
WD-FSBU-1
- WD-PT-05W: Limited to one unit. Gift with purchase.
You need to add it to your shopping cart with other products. And you should use the code you won from the Prize Wheel. You can’t redeem it without any purchase.
Valid for the Waterdrop product (WD-PT-05W) in this link only:
WD-PT-05W

- WD-G3-W: Limited to one unit.
Valid for the Waterdrop product (WD-G3-W) in this link only:
WD-G3-W
(5) The discount code cannot be redeemed for cash.
(6) The prize or discount code distributed cannot be sold or given to others.
*Waterdrop reserves the right to interpret the rules of this activity.

4. Eligibility
Waterdrop The Prize Wheel is open in the United State and is void where prohibited by law. Employees, independent contractors, interns, officers, directors, and agents of Waterdrop (the "Sponsor") their respective affiliates, subsidiaries, advertising and promotion agencies, suppliers, and their immediate family members and/or those living in the same household of each are not eligible to participate in the Sweepstakes. The Sweepstakes is subject to all applicable federal, state, and local laws and regulations. Void where prohibited.

5. Agreement to Rules
By entering The Prize Wheel, the contestant ("You") agree to comply with and abide by these Rules, and you represent and warrant that you meet the eligibility requirements.
By signing up, you agree to receive recurring promotional and personalized marketing emails and SMS about products and services we think may be of interest to you. Consent is not a condition of purchase.

6. How to Enter
The entry must fulfill all requirements of the Prize Wheel. Entries that are incomplete or do not adhere to the rules or specifications of the Prize Wheel may be disqualified at the sole discretion of the Sponsor. If you use fraudulent methods or otherwise attempt to circumvent the rules of the Prize Wheel, your submission may be disqualified at the sole discretion of the Sponsor.