Welcome to Waterdrop Rewards!

Go to https://www.waterdropfilter.com/account and click "Create Account" to register.

After becoming a member, you can earn points on eligible purchases made on our site. Members earn at least 10 points per $1 spent, and the number of points earned may vary by membership tier. You can also visit our Rewards page to explore more ways to earn points.

To redeem your points, visit your account and go to the Rewards section. In general, every 1,000 points can be redeemed for $3, and points may also be used to redeem selected products.

Yes. Your points will expire if you do not earn or redeem any points for 12 consecutive months. Once expired, points cannot be restored or reactivated.

Step 1: Visit the Rewards page: https://www.waterdropfilter.com/pages/rewards
Step 2: Log in to your account
Step 3: Your points expiration date will be shown below your total points balance

No. Your tier status does not expire.

No, orders placed before joining are not eligible for points, and points earned per purchase may vary by membership tier.

If you return a product or receive a full refund for your order, the points earned from that purchase will be deducted from your account.

Some discounts may be combined with other promotions, while others may not. Eligibility depends on the specific coupon or discount code.

If the "Register" button is not responding, the issue may be related to your browser or local network environment. Please try the following troubleshooting steps:
· Clear your cache and cookies
· Check your browser settings
· Try a different browser or Incognito mode
· Update your browser
· Try a different internet connection
· Disable browser extensions
· Check whether a firewall or VPN may be affecting access

Cashback Reward gift cards are not available for dropshipper orders. For eligible orders, the gift card will be sent by email only after the order has been completed and no refund has been issued.
Cashback Rewards are based on your membership tier at the time the order is placed. If an order upgrades you to a higher tier, you will not receive the Cashback Reward of that new tier for that order. You can only receive that tier’s Cashback Reward on eligible orders placed after you have reached the required tier.

You’ll receive your Cashback Reward gift card by email within 2 weeks after placing an eligible order.
To receive this benefit, the order must not be refunded or partially refunded. Refunded or partially refunded orders are not eligible for Cashback Rewards.

· If the qualifying order is refunded after the gift card has been issued, the gift card will be revoked.
· If the gift card has already been used, the order placed with that gift card will not be processed or shipped.

Our customer support team is available 24/7 to assist you with any questions about the Waterdrop Rewards Program. You can call us at +1 888-352-3558 or email us at service@waterdropfilter.com