Extended Warranty Services
Get You Covered
We offer various extended warranty services to ensure you can enjoy your Waterdrop products for years with assurance.
Don't settle for just one year — extend your filter system's warranty for up to 3-5 years for long-lasting performance.
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Still Annoyed by Broken RO Systems?

Looks new — it's a pity to replace it.

Don't know how to repair it by yourself.

Repair costs are more than expected.

Can't find a reliable repair service.

Small Investment, Big Savings!

What Are the Benefits of Extended Warranty Services?
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waterdrop

What Are the Benefits of Extended Warranty Services?

Your filter system is an essential water partner in your daily life — ensure it stays in top condition with our Extended Warranty Service.

VIS product (Copy)
VIS product (Copy)
Insure your RO system!
Media Attention
maximum maximum of   4 YEARS.
maximum maximum of   3 YEARS.
maximum maximum of   4 YEARS.
maximum maximum of   4 YEARS.
maximum maximum of   4 YEARS.
maximum maximum of   3 YEARS.
maximum maximum of
Media Attention
maximum maximum of   5 YEARS.
maximum maximum of   4 YEARS.
maximum maximum of   5 YEARS.
maximum maximum of   5 YEARS.
maximum maximum of   5 YEARS.
maximum maximum of   4 YEARS.
maximum maximum of
  • Maximum of  4 YEARS
  • Maximum of  5 YEARS
Simple Steps to Get Serviced
You just report your issue. Let us handle shipping, provide fast repairs/replacement, and restore your pure water — hassle-free!
Step 1

Report

Contact us via email/hotline.
Step 2

Ship

We cover return logistics.
Step 3

Quick resolution

Fix or replace.
Step 4

Enjoy

Back to pure water.
VIS product (Copy)

Contact Us for Any Queries

24/7 Customer Service No.: +1-888-352-3558 (U.S.)
E-mail: service@waterdropfilter.com
FAQ
Extended Warranty Service
Contact Us
What does the Extended Warranty Service cover?
From the date of Extended Warranty Service purchase, if the product is within the valid extended warranty period and qualifies for the warranty conditions, Waterdrop will cover repair costs for quality issues due to design, materials, or workmanship defects existing at the valid time of Extended Warranty Service.
How do I file a warranty claim?
Contact Waterdrop via our website, email or hotline with your order details and issue description. Customer Service No.: +1-888-352-3558 (U.S.) E-mail: service@waterdropfilter.com
Does the Extended Warranty Service cover shipping costs for the product, and what is the estimated repair turnaround time?
Yes! We provide free two-way shipping for warranty services, and most repairs are completed in 5-7 business days — or sooner. We prioritize efficiency so you won't be left without your Waterdrop system for long.
Can I transfer my Extended Warranty Service to another person?
No, the Extended Warranty Service is non-transferable and applies only to the original purchaser and the designated product.
Is the warranty claim process complicated?
You just report your issue. Let us handle shipping, provide fast repairs/replacement, and restore your pure water — hassle-free!
What products are eligible for Extended Warranty Service purchase?
Our Extended Warranty Service is available for the G3 series, X series and K6.
Can I purchase an Extended Warranty Service separately?
The Extended Warranty Service is sold together with the product and cannot be purchased separately.
Can I buy an Extended Warranty Service for my previously-purchased product?
"Sorry, our current Extended Warranty Service is not available for previous purchases.
Extended Warranty Service for previously-purchased products may be introduced in the future — please check back for updates."
When will my Extended Warranty Service come into effect?
The Extended Warranty Service becomes effective from the date of purchase.
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